Privacy Policy
Last updated: 26 January 2026
This Privacy Policy explains how Jackie Cowie ("we", "us", "our") collects, uses, stores, and protects your personal data when you use this website, make an enquiry, or participate in our programmes and services.
We are committed to protecting your privacy and handling your personal data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Data Controller: Jackie Cowie
Email: hello@jackiecowie.co.uk
Country: United Kingdom
2. Personal Data We Collect
We may collect and process the following types of personal data:
a) Information You Provide Directly
Name
Email address
Payment details (processed securely by third-party providers)
Information submitted via contact forms, applications, questionnaires, or emails
b) Programme Participation Data
Attendance information
Written communications related to programmes or services
We do not intentionally collect special category data (such as medical or mental health information).
3. How We Use Your Data
Your personal data is used only where there is a lawful basis to do so, including:
To respond to enquiries
To deliver programmes, mentorship, and services
To manage bookings and payments
To communicate important programme information
To improve our services and website
To comply with legal or financial obligations
We do not use your data for automated decision-making or profiling.
4. Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
Contract – where processing is necessary to deliver a service you have purchased
Legitimate interests – for business administration and service improvement
Consent – where you have explicitly opted in (e.g. marketing emails)
Legal obligation – where required for accounting or compliance purposes
5. Marketing Communications
You will only receive marketing communications if:
You have opted in, or
There is an existing customer relationship and you have not opted out
You can unsubscribe at any time via the link in our emails or by contacting us directly.
6. Data Sharing & Third Parties
We only share personal data with trusted third parties where necessary, including:
Payment processors (e.g. Stripe)
Website and email service providers
Scheduling or communication platforms
All third parties are required to handle your data securely and lawfully.
We do not sell or rent your personal data.
7. Data Storage & Security
Personal data is stored securely using password-protected systems and reputable service providers.
We take reasonable steps to protect your data from unauthorised access, loss, misuse, or disclosure.
8. Data Retention
We retain personal data only for as long as necessary:
Client and financial records: up to 6 years (UK legal requirement)
Programme-related records: 12–24 months
Marketing data: until you unsubscribe
Data that is no longer required is securely deleted.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time (where applicable)
To exercise your rights, please contact us via email.
10. Cookies
This website may use cookies to improve user experience and analyse website traffic.
You can manage or disable cookies through your browser settings.
11. Third-Party Websites
This website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party sites. Please review their privacy policies separately.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this website, with the updated date noted at the top.
13. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact:
Email: hello@jackiecowie.co.uk
By using this website, you acknowledge that you have read and understood this Privacy Policy.